RETURNS & REFUND POLICY

Last Updated: November 2024

At Too Humble Couture, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

• Within 30 days of delivery
• Unworn and unwashed
• In original condition with all tags attached
• In original packaging (if applicable)

Items That Cannot Be Returned

• Items that have been worn, washed, or altered
• Items without original tags
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards
• Items returned after the 30-day window

PRINT-ON-DEMAND PRODUCTS

Our products are made-to-order through print-on-demand manufacturing. Because each item is custom-printed specifically for you:

• We can only accept returns for items that arrive damaged or defective
• We can only accept returns for items where we made an error (wrong size, wrong design)
• Change of mind returns may not be accepted for custom-printed items

We will work with you to resolve any quality issues. Please contact us with photos of any defects within 7 days of receiving your order.

HOW TO START A RETURN

1. Contact Us: Email returns@toohumblecouture.com with your order number and reason for return
2. Receive Authorization: We'll review your request and send return instructions if approved
3. Ship Your Return: Pack items securely and ship to the provided address
4. Receive Refund: Once received and inspected, we'll process your refund

REFUND PROCESS

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Processing Time: Please allow 5-10 business days for refunds to be processed after we receive your return. Your bank may take additional time to post the refund to your account.

Refund Amount: Refunds include the product price. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

EXCHANGES

We currently do not offer direct exchanges. If you need a different size or style:

1. Return the original item for a refund
2. Place a new order for the desired item

This ensures the fastest processing and availability of your preferred size/style.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

1. Contact us within 7 days of delivery
2. Include photos of the damage or defect
3. Include your order number

We will provide a prepaid return label and either replace the item or issue a full refund, including original shipping costs.

WRONG ITEM RECEIVED

If you received the wrong item, contact us immediately at returns@toohumblecouture.com. We will send the correct item and provide a prepaid return label for the wrong item at no cost to you.

RETURN SHIPPING COSTS

• Customer Returns (change of mind, size issues): Customer is responsible for return shipping costs
• Defective/Damaged Items: We provide a prepaid return label
• Wrong Item Sent: We provide a prepaid return label

We recommend using a trackable shipping method for your protection. We are not responsible for returns lost in transit.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 business days:

1. Check your bank account again
2. Contact your credit card company (it may take time to post)
3. Contact your bank
4. If you've done all this and still haven't received your refund, contact us at returns@toohumblecouture.com

CANCELLATIONS

Because our products are made-to-order, we have a limited window for cancellations:

• Within 2 hours of ordering: Full refund, no questions asked
• After 2 hours: If production hasn't started, we may be able to cancel. Contact us immediately
• Once in production: Cancellation is not possible

To request a cancellation, email support@toohumblecouture.com with your order number.

CONTACT US

For any questions about returns or refunds:

Email: returns@toohumblecouture.com
Response Time: Within 24-48 business hours